A Northampton-based home care company, run by former Northampton Town defender, Ray Warburton and his wife, Jo has been awarded England’s top care accolade by inspectors from England’s care regulator, the Care Quality Commission (CQC).
CQC inspectors, whose report on Home Instead Senior Care Northampton has been published this week, said that the company had achieved consistently outstanding outcomes for clients. The report stated that Ray, Jo and their registered care manager, Christine Allen, ensured that ‘people were at the heart of everything’ the company does.
Ray and Jo set up the local office of Home Instead in 2011. Since then the business has gone from strength to strength and currently provides care for 90 clients and employs 80 staff.
Clients of the home care company, whose service allows them to remain living in the comfort of their own homes, were effusive in their praise for the care they received. One said, “All the caregivers are very friendly and they are here for me, they will always have a chat.” Another said, “No one could be better.”
Inspectors were also impressed by the effort the care team made to empower clients. In order to allow one particular client to share their views and express their wishes the caregivers learnt Makaton, a form of sign language used by the client.
Another example of Home Instead going the extra mile was a caregiver who took time to carry out research on strokes to enable them to better understand the needs of clients who had suffered strokes and how they may need to adapt their approach.
Inspectors said ‘The provider was not only committed to providing the most trusted and respected home care service in Northampton but also to work alongside other agencies to change the face of ageing’.
Speaking about the achievement, Ray Warburton said, “Everything that we do is informed by the needs of our clients and their families. We work very hard to ensure the wellbeing of our lovely clients and to bring peace of mind to their families.
“This is our focus and it is a whole team effort. We are very grateful to our caregivers who deliver such compassionate care and to our office staff who keep everything running smoothly.
“Jo and I were delighted to read the report and feel very proud of being named as outstanding.
“It’s been a bit of a journey from the football pitch – I loved that career and feel blessed that I have been able to turn my hand to something completely different, working alongside Jo. It is just so rewarding.”
In achieving this most coveted of ratings, Home Instead Senior Care Northampton joins a very select group of companies. Only two per cent of adult social care providers have achieved this rating since the introduction of CQC’s new Ofsted-style approach to inspection and regulation in 2015.
Home Instead specialises in providing companionship-based care to older people and their service allows their clients to remain living in their own homes for longer than would otherwise be possible. For more information, visit www.homeinstead.co.uk/northampton or call 01604 211190.
The Outstanding Rating CQC report can be viewed here: Home Instead Northampton CQC report