East Northamptonshire Council (ENC) is set to re-open its doors at The Rushden Centre following the coronavirus pandemic. Customer service representatives will return on Monday, 17 August, with visitors requiring a face-to-face meeting being ask to make an appointment via a booking system.
Anyone requesting a face-to-face service will be asked a series of questions to identify how staff can best help with their request, and minimise visits to The Rushden Centre where possible. If residents require an appointment, officers will book this for a convenient date and time and advise of the process for visiting the office.
With public health at the forefront of the changes to service provision, this interim process is designed to ensure maximum safety of both the public and frontline staff at ENC. Customers will be asked to adhere to safety measures in line with Government guidance and must wear a mask when visiting any East Northamptonshire Council location, including The Rushden Centre.
Cllr Steven North, Leader of East Northamptonshire Council said:
“Following the successful re-opening of our Cedar Drive offices, its great news to see that The Rushden Centre will be open again for the residents and businesses of the local area.
“The project team set up to ensure ENC’s offices are as COVID safe as they can be, have worked incredibly hard to get The Rushden Centre open as quickly as possible and on behalf of the residents and business in the town, I’d like to thank them.”
Council services at Fletton House in Oundle will remain closed for the time being and ENC will let everyone know when they have a definite re-opening date.
Customers are encouraged to contact the council using one of the following options to access our services while staying in the safety and comfort of their home:
- Go online at east-northamptonshire.gov.uk
- Email firstname.lastname@example.org
- Telephone 01832 742000
Customers who require a face-to-face appointment should visit www.east-northamptonshire.gov.uk/reopen or call 01832 742000 for further details and guidance on what is expected of them when visiting the offices.